Refund Policy
1. Scope
This policy explains when and how subscription fees paid to GoldStrait Technologies, LLC for access to the Service can be refunded. It is part of the Terms of Service.
2. EU / UK / Switzerland — 14-day cooling-off right
If you are a consumer domiciled in the European Union, the United Kingdom or Switzerland, you have a statutory right to withdraw from a distance contract within 14 days of payment, without giving any reason.
Because GoldStrait is a digital service that begins immediately on activation, we will ask you at checkout to (a) confirm that the service should start immediately and (b) acknowledge that, by confirming, you lose your right of withdrawal once the service has been fully provided. If you do not give that confirmation, the service will not be activated until the 14 days have elapsed.
To exercise your right of withdrawal within the 14-day window, send an unambiguous statement to billing@goldstrait.com with your account email and order ID. Refunds are issued to the original payment method, or to a wallet you specify if the original payment was in cryptocurrency.
3. Outside the cooling-off window
Subscription fees paid for monthly, semi-annual, annual or 24-month plans are non-refundable in full or in part once the cooling-off window has elapsed (or has been validly waived). Cancelling your subscription terminates auto-renewal but does not entitle you to a partial refund of the current term.
4. Discretionary refunds
We may, at our sole discretion, issue a partial or full refund where:
- A duplicate payment was charged for the same plan.
- A payment was charged after a written cancellation request was acknowledged by us.
- A material defect in the Service that we cannot remedy within 30 days of a documented support ticket prevented you from using the bot you subscribed to.
- An evidently incorrect charge resulted from an error on our side.
5. What does not qualify for a refund
- Trading losses incurred on your brokerage account.
- Performance falling short of any historical or simulated figure.
- Inability to deposit funds at, or to maintain a relationship with, a third-party broker.
- Voluntary disuse of the Service during a paid term.
- Account suspension or termination caused by your breach of the Terms of Service or the AML/KYC Policy.
- Crypto-payment overpayments, network fees, or amounts sent to a wrong address or wrong network.
6. Crypto payments
Where a refund is approved for a crypto-paid order, we refund the equivalent amount in the same cryptocurrency to a wallet you specify in writing. We use the exchange rate at the time the refund is processed; we do not bear the difference between the rate at payment and the rate at refund. Network fees are deducted from the refund amount.
7. Chargebacks
If you initiate a chargeback or payment dispute without first contacting billing@goldstrait.com, we may suspend or terminate your account and, where the chargeback is reversed in our favour, recover our administrative costs and any commissions paid to affiliates on the disputed order.
8. How to request a refund
Email billing@goldstrait.com from the address registered on your GoldStrait account, with:
- Order ID and date of payment.
- Reason for the refund request.
- Refund destination (original payment method, or, for crypto, the wallet address and network).
We respond to refund requests within 5 business days. Approved refunds are issued within 14 days of approval.
9. Contact
Billing & refunds: billing@goldstrait.com · General support: support@goldstrait.com